Shipping Update

The latest shipping updates on your order. 

Indiegogo orders

shipping

Orders made through the Indiegogo platform between May - June 2020

1-660

 /1727

Website orders

waiting to ship

Orders placed on the ngrave.io website between July 2020 - October 2021

Malta orders

waiting to ship

Orders placed during the AIBC Summit in Malta in November 2021

New batch

not available yet

Get notified for the next batch here

If your order number belongs to the range of orders being processed and you did not receive an address confirmation email, please contact [email protected]

Shipping Process

What can you expect next.

Your security is our main priority. As we start to ship the coldest wallet, we will take careful measures not to jeopardize it.

Shipping in waves

Orders will ship in small batches chronologically based on pre-order numbers. You can monitor the live widget update at the top of this page to follow progress. We aim at shipping all orders before the end of the year.

Shipping address confirmation

When we prepare your package, you will receive an email to confirm your delivery address. You can update your address if it has changed since you pre-ordered. Your ZERO is reserved for you, and it will not be sent to anyone else.

Follow your package

After your address confirmation, we will send your package via DHL Express with a tracking URL. You will receive it within 2 business days.

Enjoy your ZERO

Finally, you will truly own your assets. 

Thank you for supporting us.


Frequently Asked Questions

Get the answers to your questions. Cannot find them? Contact [email protected]

My order number is being processed, but I didn't receive an address confirmation email.

Look for the address [email protected] in your email. It is sending the shipping address confirmation emails. Make sure to check your spam folder as well.Still nothing? Contact [email protected] 

How long does the shipping takes after I have confirmed my address?

Once you confirm your address, our fulfilment partner will take care of your order. They will create a shipping label and you will receive a tracking code from the carrier (DHL Express) with an estimated time of arrival. The whole process should take 2-3 days. 

I need to change my delivery address after the package has been sent.

Please contact the carrier directly to request a shipping address modification. You can follow the instructions on the tracking email you received from the carrier.

I received the shipping address confirmation email but I am abroad or on holiday.

As long as you do not press the confirmation button in your email, your package won't be sent. You can either wait until you are back home or contact us to change the shipping address.

I received instructions to pay import taxes. What should I do?

⚠️ First of all, beware of potential phishing emails! In case of doubt, don't make any payments and contact [email protected] to verify the veracity of the request to pay import taxes. We took all measures to lower the odds of your package getting stuck at customs. However, some countries will require the recipient to pay additional import fees before releasing the package.

Can I come and collect my order in person?

It is not possible to collect your package at our offices, as they are sent from a secured warehouse in another location.